How We Handle Setbacks During a Remodel
When people in the remodeling industry make videos or blog posts or emails about our work, it’s usually to give you an update on our progress or to tell you about our process.
When Things Don’t Go As Planned
But today we’re going to talk about something that happens to everyone, but no one wants to talk about: setbacks.
Why It Happens
Setbacks happen for a million different reasons, and they happen to everyone out there. It doesn’t matter if you’re new in the industry or if you’ve been doing this for 20 years, you’ll have setbacks. Sometimes you can control them, sometimes you can’t.
In this case, we’ve been working on a kitchen remodel. We started this project with an idea of the process—we were going to do tile first, then paint, then the rest. We started on Monday with the expectation that we’d by laying tile by the end of the day. However, it turned out that the tile was backordered and was in Houston!
How We Took Care of Our Customer
Instead of saying, “Oh well, I guess we can’t start for another week until the tile gets here” we went ahead and got the painters in. We have many years of experience in this industry, and we have different crews that work on different things. This means that instead of putting things off we were able to just rearrange the process and still start the work. This means we will still hopefully be able to finish in the time frame that we offered to the homeowner.
Question to Ask Before Hiring a Remodeling Company
Whenever you contract with a company to do work for you, ask them how they handle setbacks. They’re going to have setbacks no matter what, but how will they handle them? Do they have the experience and connections to make it work? Or will they put you off and ask you to wait?
Your Next Step
And remember, we’re here to help you with any of your remodeling projects! Call us with your ideas and we will sit down with you and give you a free estimate.